General Terms & Conditions

 

These terms and conditions are in relation to business and work carried out by Immonex Real Estate GmbH.

GENERAL TERMS AND CONDITIONS
General Terms and Conditions that are described below detail the rules of the reservation services granted by the Provider. The Partner is responsible to familiarize its buyers with the Provider’s General Terms and Conditions.

1) Introduction

A contract is formed between a customer (referred to as the “Customer”) and Immonex Real Estate GmbH (referred to as the “Company”) when an Order is received from the Customer. An Order may be in written, verbal or electronic form. The Product or Service shall mean any product or service that is provided by the Company to the Customer. These conditions do not affect your statutory rights.

2)   Hotel apartment  Vouchers Purchase, Cancellation, and Refund
    The Partner cannot reserve a non-refundable hotel fare. Those fares have to be purchased right away.
    When the Partner reserves refundable hotel fare, he has to pay the cost fully until the deadline which is shown in this reservation. If the reservation is not paid fully by the deadline, it will be canceled automatically at 00.01 (UTC+01:00) on the date shown in the deadline field of the reservation. After the deadline or in case of non-refundable bookings, cancellation and refund are not possible and the amount of booking will not be refunded.
    The deadline for the hotel fare is determined by the hotel fare providers and the Provider has no control over the changes related to the deadline of the booking.

    Invoice disputes
    Payments for issued invoices become due for the Provider on their deadlines that are defined by the providers.
    Full details of the disputed invoice must be sent to the Provider in writing within 5 days of the date of the issue. Failure to advise the Provider about any invoice dispute within 5 days of the date of the issue results in the loss of any discounts or refunds.
    If the Partner’s buyer leaves a hotel early, the Partner is invoiced in full payment. Exceptions can be applied if the buyer advises the Partner about an early check-out and provides all relevant check-out documents. The Provider contacts the hotel and invoices the Partner according to the hotel policy. This may result in charges for additional nights. In order to avoid disputes in case of leaving a hotel before the confirmed departure date, the buyer must always obtain written confirmation from the hotel stating the time of departure.

3) Supply

The Company agrees to supply the product(s) or service(s) to the Customer as detailed in the Order and according to the terms and conditions of this contract.

 

4) Rights Reserved

Should the Company choose not to enforce any or all of these conditions it should not be interpreted as a waiver of any of the Company’s rights. By providing the Company with an Order, the Customer accepts these terms and conditions.

 

5) Payment

The Company shall issue an invoice to the Customer in respect of products or services supplied, or to be supplied. Payment terms will be stipulated on any invoice issued by the Company. These may include non-standard or special clauses which the Company may reasonably request of the Customer. The Company reserves the right to charge interest on overdue amounts at an annual rate of 5% above the Lloyds Bank base rate ruling on the date payment is due. Title in the goods or services shall remain with the Company until full payment has been received, unless otherwise stipulated in the Order.

 

6) Work Description

Unless otherwise agreed, the Customer accepts the Company’s decision on any changes within the product(s) or service(s).

 

7) Booking Fee/Cancellation

If requested by the Company, monies paid by the Customer to reserve the product(s) or service(s) of the Company will be accepted as a Booking Fee. If the Customer cancels the order less than 8-weeks prior to the Company supplying the product(s) or service(s), the Customer will be liable for the whole invoice value less any Booking Fee already paid. If the Customer cancels their Order more than 8-weeks prior to the Company supplying the product(s) or service(s), they shall forfeit the Booking Fee.

 

8) Liability

The Company accepts no liability for any loss or damage that may arise from the supply of the product(s) or service(s). In the unlikely event of the Company being unable to supply the product(s) or service(s) as specified in the Order, liability shall be limited to the total invoice value – or monies already paid by the Customer.

 

9) Copyright

Unless otherwise stated in the Order, the Company retains copyright in all their Original Material. Original Material includes products or creative productions of their service video recordings, graphics, soundtracks, printed material and any other design or artwork commissioned by the Customer in relation to the Order. The Customer must ensure that permission is sought for the inclusion of any copyright material they supply to the Company to enable them to deliver the product(s) or service(s). The Customer must also ensure that permission is sought for the inclusion of any performers or performances, trademarks and locations. The Company retains the right to use this material in its original and edited form as they see fit, unless otherwise agreed in the Order. The Customer agrees to indemnify the Company in the event of any breach of copyright claims being brought against the Company in respect of material supplied by the Customer.

 

10) Data Protection

The Customer must ensure that all necessary arrangements have been made with, and permissions obtained from, people and places that may be recorded on video or photo as a result of the Company supplying the product(s) or service(s) – and that such recordings are compliant with Data Protection. The Company has the right to record, store and distribute any video, photo and audio data on its premises and on the premises or private property of any customer they are currently providing a service to for security and marketing purposes, unless agreed otherwise.

 

11) Complaints Procedure

In the unlikely event of a dispute over the supply of product(s) or service(s), the Customer and Company agreed to accept the findings of [enter your trade union if applicable]. Any disputes must be notified within 28-days of the Customer receiving the product(s) or service(s).

12) Care and Damage to client property

Whilst every care is taken in the handling of the Customer’s property, the Company accepts no responsibility whatsoever for any loss or damage, howsoever caused, or any other loss by unforeseen circumstances whilst services are being carried out at a Customer’s property. Liability for such loss or damage will be limited to the replacement or repair cost of the damaged property.

 

13) Right of Assignment

The Company retains the right to assign the supply of the product(s) or service(s) to the Customer to another suitable company should they be unable to complete these terms and conditions.

 

14) Expenses

The Company retains the right to charge out-of-pocket expenses incurred in providing the product(s) or service(s) – subject to being able to provide the Customer with proof of expenditure. All out-of-pocket expenses will be charged at cost.

 

15) Confidentiality

Unless otherwise agreed the Company will treat any information gained during the supply of the product(s) or service(s) as being private and confidential. Likewise, the Customer shall keep confidential any methodologies and technology used by the Company to supply of the product(s) or service(s).

 

16) Basis of law

These Terms and Conditions and any accompanying letter, invoice and/or contract are governed by the laws of the United Kingdom.
 
For further information about these terms and conditions, please contact:
 Ahmed Sherif

Immonex Real Estate GmbH
 Kirschenallee 20
14050 Berlin
Germany
Tel: +49(0) 30 555 78 1540
Fax: +49 (0) 30 555 78 1549
E-mail: office@immonex24.com